Refund policy

Returns

We want you to love your order. If you're not happy, you can return it within 30 days of delivery.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. For hygiene reasons, hair tools that have been used cannot be returned unless they are faulty.

To start a return, email us at charlie_ecom@outlook.com with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping costs are paid by the customer unless the item arrived damaged, faulty or incorrect.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, and you won't need to pay for return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund.

Original shipping charges are not refundable, except where the item was damaged, faulty or incorrect.

Cancellations

You can cancel your order free of charge within 12 hours of placing it by emailing us. After that, your order may already be on its way, and you can return it as described above.

Contact

Questions about a return? Email charlie_ecom@outlook.com and we'll get back to you within 1 business day.