Shipping policy

Where we ship

We currently ship to addresses in the United States only.

Shipping cost

Standard shipping is free on all orders.

Delivery times

Orders are processed within 1-2 business days. Once shipped, delivery usually takes 3-7 business days. Delivery times are estimates and can be affected by carrier delays, weather or peak holiday periods.

Tracking

You'll receive an email with a tracking number as soon as your order ships.

Address accuracy

Please check your shipping address carefully at checkout. We can't be responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake, email us straight away and we'll do our best to update it before your order ships.

Lost or delayed parcels

If your tracking hasn't updated for 7 days, or your parcel shows as delivered but you haven't received it, email us at charlie_ecom@outlook.com and we'll investigate with the carrier and arrange a replacement or refund where appropriate.

Duties and taxes

Prices include any import duties. Applicable US sales tax is shown at checkout.